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Know The Value Of Your Work
By John Ross My partner, Lynette Conway, and I have been in hundreds of dental offices: some large, some small, some were decades old and some had not yet opened…
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Bring in More New Patients
By John Ross For those of you who have ever talked to dental practice growth consultants, you may have noticed that the very first question they all ask is: “How…
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What Drives Referral Numbers?
By John Ross What drives referral numbers? The best way of growing a practice is from referrals brought to the practice from existing patients that love your practice and want…
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Team Building
John Ross Work division among team members Running any successful operation requires teamwork. Sounds like your high school coach, but as corny as the sports clichés are about team dynamics,…
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You Use Social Media – You Need A Contact Center
John Ross Answering services, call centers and contact centers: What’s the difference? Hint: If you use social media, you need a contact center! Traditional answering services have been used for…
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Grow Your Practice To Get To Where You Want To Be
By John Ross When a dentist calls us about growing his or her practice, the first thing that we need to know is the driving motive behind the desire to…
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How Engaged Is Your Staff With Your Goals?
By John Ross In previous blogs I have mentioned the importance of articulating goals to the staff members, front office and back, from top to bottom. In so many dental…
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Selling Your Practice
John Ross When we started our first business in 1977, I purchased a life insurance policy to protect my family as we grew the operation. The salesman said to me…
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Keeping To The Schedule
By John Ross You have no idea how many staff members look at the day’s schedule and start the day with a knot in their stomachs that only gets worse…
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Block Scheduling: Necessary to Bring in New Patients
By John Ross One concrete observation that my partner Lynette Conway has made after hundreds of consulting visits to dental office in the US and Canada is that if you…