One of the most important tasks Concierge Contact Center performs for clients is message taking
With a greeting of your choice, we’ll answer your calls and take messages that are detailed, accurate, and provide valuable information about your caller.
When a client or customer calls your company, they want to speak to a person. They don’t want to be put on hold or sent to voicemail. With our service, all your customers will be able to talk to a person. Even if all they want to do is leave a message, they’ll feel confident that someone has heard them and is taking care of them.
Digging Deeper into the Message
Before letting your caller hang up the phone, we can delve a little deeper into the purpose behind the call. Instead of letting them leave a name and phone number alone, we can find out key details about the purpose of the phone call.
Following Your Instructions
By following your instructions we might be able to answer some of the caller’s questions, route calls to the appropriate person, or make an appointment.
What You Get When You Use Our Live Answering and Message Taking Services
Give yourself the gift of peace of mind. You can leave the office knowing that no matter what time of the day it is, or how pressing the matter, there will be someone to take charge, take messages and relay all calls appropriately.
If your customers reach a voicemail, they will hang up and call someone else—usually your competition. Our answering and message take services eliminate this worry for your business.
- When your customers always speak to a representative of your company, you ensure that you receive all messages from all customers, never missing a beat.Calls and messages will be relayed according to your instructions.
- Calls are monitored for quality assurance purposes.
- Our services are available 24 hours a day, 7 days a week, 365 days a year as an extension to your office.
- Your custom greetings and instructions will be used
- Our agents are all fully bilingual
- Trained, vetted, friendly, efficient professional agents are at your service