24 Hour Answering Service
At Concierge Contact Center Every Call Is Answered Expertly and Promptly with Friendly Professionalism
Every call is an opportunity for your business to make a current client happy or impress and gain a new customer or client.
With live, fully bilingual, friendly, expertly trained team members ready to take your calls 24 hours a day, 7 days a week, 365 days a year you will have the peace of mind that every call that comes in is taken care of.
Having your customers go through a series of automated messages to reach a voicemail is not the kind of service that makes customers and clients feel valued or heard.
Yet, unless you hire staff that can work rotating shifts, you simply can’t be at the office 24/7.
We have helped countless businesses solve the following problems:
- Understaffed—if your regular staff is out sick or on vacation or otherwise occupied so that they can’t answer the phones, you don’t have to stress anymore. We can help and be there to answer incoming calls expertly and appropriately.
- High Call Volume—sometimes you may experience high call volume. Whether it’s because of a marketing effort or a busy time of the month, season, or year, when your call volume increases we’ll be right there to help answer your calls.
- After Hours Calling—you might not have staff available on a rotational basis to answer calls after hours or during weekends or holidays. With Concierge Contact Center you know that you are fully covered.
- Multiple Calls—we can handle multiple calls at once. An in-house person can handle only one call at a time. With Concierge Contact Center multiple calls can be handled at once. No call will ever go unanswered. Each call will be answered promptly and handled expertly.
We delight in being the extension to your office. No matter when your calls come in, you can provide amazing customer service and make sure you never lose any leads.
Our answering services provide you with peace of mind. You can sleep easy knowing, no matter what time it is, or how pressing the matter, we have you covered.
- 24/7 Professional Call Answering
- Your Custom Greetings and Instructions
- Fully Bilingual Services
- Professional Live Answering Services Ensure That You Never Miss an Important Phone Call
- With professionalism and friendly voices, your customers and clients know they are getting real-time assistance from a knowledgeable person.
- Calls and messages will be relayed according to your instructions.
- Calls are monitored for quality assurance purposes
- Your custom greetings and instructions will be used
- When we say 365 days a year we mean it–holidays, birthdays, sick days, leave of absences, business travel— regardless of the reason for your employees’ days off; regardless of the day or time, we will assist you in operating business as usual.