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TRAINING


Improve Your Staff's Telephone Skills

All customers have, at one time, chosen not to patronize a business based on a phone call. You never get a second chance to make a great first impression. Learn how to do this through the phone training offered by Concierge Contact Center in Athens, Georgia. Our training teaches the proper telephone skills to use when handling customers. By impressing the caller and handling all their requests, your staff can entice anyone to use your business services. Choose the best phone equipment because sometimes the phone is the first and only personal contact a customer has with a company. Find out where the calls to your business are coming from with our call tracker.


Training Session On Site

Learning the Skills

We will teach your staff the skills required to make them more confident, capable, and consistent. By investing in the proper phone skills, you can turn first-time callers into customers and current customers into loyal consumers.

Staff Training

Our informative, exciting, and valuable training focuses on best phone solutions through a set of modules conveniently accessible online. When you let us train your employees, you'll see a quick return on your investment. Your front office staff is the face and voice of your business. It is vital you educate them on the proper handling of customer issues and requests. By offering top-notch services to your customers, they will remain loyal to you.

Onsite Training

We'll come to your office to observe real-life scenarios and examples to incorporate into training. Our trainer will learn your business so we can speak your language and make our training more relatable to your employees so they will implement it quicker. Our training is customized to fit your business and includes:

• One Observation Day (Prior To Training Day)
• One Full Day Of Training Performed On-Site By Lynette Conway
• One Month Of Our 24/7 Call Answering Services
• 90-Day Online Access To Our Phone Solutions Training Modules
• Quizzes After Every Segment
• Study Guide
• Customized Scripting
• Communications Clinics — Script Training With Communications Coaches, 20 Minutes Per Week Per Person for Two Weeks