At Concierge Contact Center Every Call Is Answered Expertly and Promptly with Friendly Professionalism.

Every call is an opportunity for your business to make a current client happy or impress and gain a new customer or client.

With live, fully bilingual, friendly, expertly trained team members ready to take your calls 24 hours a day, 7 days a week, 365 days a year you will have the peace of mind that every call that comes in is taken care of.

Having your customers go through a series of automated messages to reach a voicemail is not the kind of service that makes customers and clients feel valued or heard.

Yet, unless you hire staff that can work rotating shifts, you simply can’t be at the office 24/7.

• Multiple Calls—we can handle multiple calls at once. An in-house person can handle only one call at a time. With Concierge Contact Center multiple calls can be handled at once. No call will ever go unanswered. Each call will be answered promptly and handled expertly.

• After Hours Calling—you might not have staff available on a rotational basis to answer calls after hours or during weekends or holidays. With Concierge Contact Center you know that you are fully covered.

• High Call Volume—sometimes you may experience high call volume. Whether it’s because of a marketing effort or a busy time of the month, season, or year, when your call volume increases we’ll be right there to help answer your calls.

• Understaffed—if your regular staff is out sick or on vacation or otherwise occupied so that they can’t answer the phones, you don’t have to stress anymore. We can help and be there to answer incoming calls expertly and appropriately.